/* =====================================================
   ADMIN SUPPORT TICKETS

   Loaded after admin-support.css. Tickets stay inside the
   existing Admin Support page; no separate navigation page.
===================================================== */

.ticket-summary-grid {
    display: grid;
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: 14px;
    margin-bottom: 18px;
}

.ticket-summary-card {
    display: flex;
    min-width: 0;
    align-items: center;
    gap: 13px;
    padding: 18px;
    background: var(--admin-surface);
    border: 1px solid var(--admin-border);
    border-radius: var(--admin-radius-md);
    box-shadow: 0 8px 24px rgba(15, 23, 42, 0.05);
}

.ticket-summary-icon {
    display: grid;
    flex: 0 0 42px;
    width: 42px;
    height: 42px;
    place-items: center;
    color: var(--admin-primary);
    background: var(--admin-primary-soft);
    border-radius: 13px;
}

.ticket-summary-card.open .ticket-summary-icon {
    color: #b45309;
    background: var(--admin-warning-soft);
}

.ticket-summary-card.closed .ticket-summary-icon {
    color: #047857;
    background: var(--admin-success-soft);
}

.ticket-summary-card.shown .ticket-summary-icon {
    color: #475569;
    background: #eef2f7;
}

.ticket-summary-card > div {
    display: flex;
    min-width: 0;
    flex-direction: column;
}

.ticket-summary-card span:not(.ticket-summary-icon) {
    overflow: hidden;
    color: var(--admin-muted);
    font-size: 12px;
    font-weight: 700;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.ticket-summary-card strong {
    margin-top: 5px;
    color: var(--admin-text);
    font-size: 26px;
    line-height: 1;
}

.tickets-panel {
    overflow: hidden;
    background: var(--admin-surface);
    border: 1px solid var(--admin-border);
    border-radius: var(--admin-radius-lg);
    box-shadow: var(--admin-shadow);
}

.ticket-panel-heading {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 24px;
    padding: 24px 26px;
    border-bottom: 1px solid var(--admin-border);
}

.ticket-panel-heading h2 {
    margin: 0;
    color: var(--admin-text);
    font-size: 22px;
}

.ticket-panel-heading p:last-child {
    max-width: 690px;
    margin: 7px 0 0;
    color: var(--admin-muted);
    font-size: 13px;
    line-height: 1.55;
}

.ticket-toolbar {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 18px 26px;
    background: var(--admin-surface-soft);
    border-bottom: 1px solid var(--admin-border);
}

.ticket-search-control {
    position: relative;
    display: flex;
    min-width: 220px;
    flex: 1 1 460px;
    align-items: center;
}

.ticket-search-control i {
    position: absolute;
    left: 14px;
    color: #94a3b8;
    pointer-events: none;
}

.ticket-search-control input {
    width: 100%;
    min-height: 42px;
    padding: 9px 14px 9px 40px;
    color: var(--admin-text);
    background: var(--admin-surface);
    border: 1px solid var(--admin-border);
    border-radius: 11px;
    outline: none;
}

.ticket-filter-control {
    display: flex;
    min-height: 42px;
    align-items: center;
    gap: 9px;
    padding-left: 12px;
    background: var(--admin-surface);
    border: 1px solid var(--admin-border);
    border-radius: 11px;
}

.ticket-filter-control span {
    color: var(--admin-muted);
    font-size: 12px;
    font-weight: 750;
}

.ticket-filter-control select {
    min-height: 40px;
    padding: 0 32px 0 0;
    color: var(--admin-text);
    background: transparent;
    border: 0;
    outline: none;
    cursor: pointer;
}

.ticket-search-control input:focus,
.ticket-filter-control:focus-within {
    border-color: #93b4f8;
    box-shadow: 0 0 0 3px rgba(37, 99, 235, 0.1);
}

.ticket-list-status {
    margin: 18px 26px 0;
    padding: 11px 13px;
    color: #1e40af;
    background: var(--admin-primary-soft);
    border: 1px solid #c7d7fe;
    border-radius: 10px;
    font-size: 13px;
    font-weight: 650;
}

.ticket-list-status.error {
    color: #991b1b;
    background: var(--admin-danger-soft);
    border-color: #fecaca;
}

.ticket-list {
    display: grid;
    gap: 14px;
    padding: 20px 26px 24px;
}

.support-ticket-card {
    overflow: hidden;
    background: #ffffff;
    border: 1px solid var(--admin-border);
    border-radius: 15px;
    transition:
        border-color 160ms ease,
        box-shadow 160ms ease,
        transform 160ms ease;
}

.support-ticket-card:hover {
    border-color: #b9cae3;
    box-shadow: 0 12px 28px rgba(15, 23, 42, 0.07);
    transform: translateY(-1px);
}

.support-ticket-card.is-open {
    border-left: 4px solid #f59e0b;
}

.support-ticket-card.is-closed {
    border-left: 4px solid #10b981;
}

.ticket-card-header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 18px;
    padding: 16px 18px;
    background: #fbfcfe;
    border-bottom: 1px solid var(--admin-border);
}

.ticket-reference {
    display: flex;
    min-width: 0;
    flex-direction: column;
}

.ticket-reference > span {
    color: var(--admin-muted);
    font-size: 10px;
    font-weight: 800;
    letter-spacing: 0.06em;
    text-transform: uppercase;
}

.ticket-reference code {
    margin-top: 5px;
    color: #1e3a8a;
    font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
    font-size: 12px;
    font-weight: 750;
    overflow-wrap: anywhere;
}

.ticket-card-heading-meta {
    display: flex;
    flex: 0 0 auto;
    align-items: center;
    gap: 10px;
}

.ticket-created-time {
    color: var(--admin-muted);
    font-size: 11px;
    white-space: nowrap;
}

.ticket-status-pill {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    min-height: 27px;
    padding: 5px 9px;
    border-radius: 999px;
    font-size: 11px;
    font-weight: 800;
    white-space: nowrap;
}

.ticket-status-pill::before {
    width: 7px;
    height: 7px;
    background: currentColor;
    border-radius: 50%;
    content: "";
}

.ticket-status-pill.open {
    color: #a16207;
    background: var(--admin-warning-soft);
}

.ticket-status-pill.closed {
    color: #047857;
    background: var(--admin-success-soft);
}

.ticket-card-body {
    padding: 18px;
}

.ticket-customer {
    display: flex;
    align-items: center;
    gap: 11px;
}

.ticket-customer-icon {
    display: grid;
    flex: 0 0 38px;
    width: 38px;
    height: 38px;
    place-items: center;
    color: #1d4ed8;
    background: var(--admin-primary-soft);
    border-radius: 12px;
}

.ticket-customer-copy {
    display: flex;
    min-width: 0;
    flex-direction: column;
}

.ticket-customer-copy span {
    color: var(--admin-muted);
    font-size: 10px;
    font-weight: 800;
    letter-spacing: 0.05em;
    text-transform: uppercase;
}

.ticket-customer-copy strong {
    margin-top: 3px;
    color: var(--admin-text);
    font-size: 14px;
    overflow-wrap: anywhere;
}

.ticket-account-state {
    margin-left: auto;
    color: #047857;
    font-size: 11px;
    font-weight: 800;
    text-transform: capitalize;
}

.ticket-account-state:not(.active) {
    color: #b91c1c;
}

.ticket-message-label {
    display: block;
    margin-top: 17px;
    color: var(--admin-muted);
    font-size: 10px;
    font-weight: 800;
    letter-spacing: 0.05em;
    text-transform: uppercase;
}

.ticket-message {
    margin: 7px 0 0;
    color: #263348;
    font-size: 13px;
    line-height: 1.65;
    overflow-wrap: anywhere;
    white-space: pre-wrap;
}

.ticket-resolution {
    margin-top: 16px;
    padding: 12px 13px;
    color: #14532d;
    background: #f0fdf4;
    border: 1px solid #bbf7d0;
    border-radius: 11px;
    font-size: 12px;
    line-height: 1.55;
}

.ticket-resolution strong {
    display: block;
    margin-bottom: 3px;
}

.ticket-resolution p {
    margin: 0;
    overflow-wrap: anywhere;
    white-space: pre-wrap;
}

.ticket-card-footer {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
    padding: 13px 18px;
    background: var(--admin-surface-soft);
    border-top: 1px solid var(--admin-border);
}

.ticket-audit-copy {
    display: flex;
    min-width: 0;
    flex-direction: column;
    color: var(--admin-muted);
    font-size: 11px;
    line-height: 1.45;
}

.ticket-audit-copy strong {
    color: #334155;
}

.close-ticket-button,
.ticket-close-submit {
    display: inline-flex;
    min-height: 38px;
    align-items: center;
    justify-content: center;
    gap: 8px;
    padding: 8px 14px;
    color: #ffffff;
    background: linear-gradient(135deg, #059669, #10b981);
    border-radius: 10px;
    font-size: 12px;
    font-weight: 800;
    cursor: pointer;
}

.close-ticket-button:hover,
.close-ticket-button:focus-visible,
.ticket-close-submit:hover,
.ticket-close-submit:focus-visible {
    box-shadow: 0 8px 18px rgba(5, 150, 105, 0.22);
    outline: none;
}

.close-ticket-button:disabled,
.ticket-close-submit:disabled {
    cursor: wait;
    opacity: 0.65;
}

.ticket-empty-state {
    display: grid;
    min-height: 260px;
    place-items: center;
    align-content: center;
    padding: 42px 24px;
    text-align: center;
}

.ticket-empty-state > span {
    display: grid;
    width: 56px;
    height: 56px;
    margin-bottom: 16px;
    place-items: center;
    color: var(--admin-primary);
    background: var(--admin-primary-soft);
    border-radius: 17px;
    font-size: 22px;
}

.ticket-empty-state h3 {
    margin: 0;
    font-size: 19px;
}

.ticket-empty-state p {
    max-width: 420px;
    margin: 8px 0 0;
    color: var(--admin-muted);
    font-size: 13px;
    line-height: 1.55;
}

.ticket-load-more {
    display: flex;
    justify-content: center;
    padding: 0 26px 22px;
}

.support-section-divider {
    display: grid;
    grid-template-columns: minmax(30px, 1fr) auto minmax(30px, 1fr);
    align-items: center;
    gap: 14px;
    margin: 30px 0 18px;
    color: var(--admin-muted);
    font-size: 11px;
    letter-spacing: 0.08em;
    text-transform: uppercase;
}

.support-section-divider span {
    height: 1px;
    background: var(--admin-border);
}

/* ================= CLOSE TICKET DIALOG ================= */

.ticket-modal-backdrop {
    position: fixed;
    z-index: 1050;
    inset: 0;
    display: grid;
    place-items: center;
    padding: 22px;
    overflow-y: auto;
    background: rgba(15, 23, 42, 0.7);
    backdrop-filter: blur(4px);
}

.ticket-close-modal {
    width: min(100%, 620px);
    overflow: hidden;
    background: var(--admin-surface);
    border: 1px solid rgba(255, 255, 255, 0.35);
    border-radius: 20px;
    box-shadow: 0 28px 70px rgba(2, 8, 23, 0.34);
}

.ticket-close-modal-header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 20px;
    padding: 22px 24px;
    border-bottom: 1px solid var(--admin-border);
}

.ticket-close-modal-header h2 {
    margin: 0;
    color: var(--admin-text);
    font-size: 22px;
}

.ticket-close-modal-body {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 14px;
    padding: 22px 24px;
}

.ticket-close-reference,
.ticket-close-message-wrap {
    padding: 12px 13px;
    background: var(--admin-surface-soft);
    border: 1px solid var(--admin-border);
    border-radius: 11px;
}

.ticket-close-reference {
    display: flex;
    min-width: 0;
    flex-direction: column;
}

.ticket-close-reference span,
.ticket-close-message-wrap > span {
    color: var(--admin-muted);
    font-size: 10px;
    font-weight: 800;
    letter-spacing: 0.05em;
    text-transform: uppercase;
}

.ticket-close-reference strong {
    margin-top: 5px;
    color: var(--admin-text);
    font-size: 12px;
    overflow-wrap: anywhere;
}

.ticket-close-message-wrap,
.ticket-close-note-field,
.ticket-close-error {
    grid-column: 1 / -1;
}

.ticket-close-message-wrap p {
    max-height: 170px;
    margin: 7px 0 0;
    overflow-y: auto;
    color: #334155;
    font-size: 13px;
    line-height: 1.6;
    overflow-wrap: anywhere;
    white-space: pre-wrap;
}

.ticket-close-note-field {
    display: flex;
    flex-direction: column;
}

.ticket-close-note-field > span {
    display: flex;
    align-items: center;
    justify-content: space-between;
    color: #334155;
    font-size: 12px;
    font-weight: 800;
}

.ticket-close-note-field > span small {
    color: var(--admin-muted);
    font-weight: 650;
}

.ticket-close-note-field textarea {
    width: 100%;
    min-height: 100px;
    margin-top: 8px;
    padding: 11px 12px;
    resize: vertical;
    color: var(--admin-text);
    background: var(--admin-surface);
    border: 1px solid var(--admin-border-strong);
    border-radius: 10px;
    outline: none;
}

.ticket-close-note-field textarea:focus {
    border-color: #93b4f8;
    box-shadow: 0 0 0 3px rgba(37, 99, 235, 0.1);
}

.ticket-close-note-field > small {
    align-self: flex-end;
    margin-top: 5px;
    color: var(--admin-muted);
    font-size: 11px;
    font-variant-numeric: tabular-nums;
}

.ticket-close-error {
    margin: 0;
    padding: 10px 12px;
    color: #991b1b;
    background: var(--admin-danger-soft);
    border: 1px solid #fecaca;
    border-radius: 10px;
    font-size: 12px;
    font-weight: 700;
}

.ticket-close-modal-footer {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 18px;
    padding: 17px 24px;
    background: var(--admin-surface-soft);
    border-top: 1px solid var(--admin-border);
}

.ticket-close-modal-footer > p {
    display: flex;
    align-items: flex-start;
    gap: 8px;
    margin: 0;
    color: var(--admin-muted);
    font-size: 11px;
    line-height: 1.45;
}

.ticket-close-modal-footer > p i {
    margin-top: 2px;
    color: var(--admin-primary);
}

.ticket-close-modal-footer > div {
    display: flex;
    flex: 0 0 auto;
    align-items: center;
    gap: 9px;
}

@media (max-width: 1180px) {
    .ticket-summary-grid {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }
}

@media (max-width: 760px) {
    .ticket-panel-heading,
    .ticket-toolbar,
    .ticket-card-header,
    .ticket-card-footer,
    .ticket-close-modal-footer {
        align-items: stretch;
        flex-direction: column;
    }

    .ticket-panel-heading,
    .ticket-toolbar {
        padding-right: 16px;
        padding-left: 16px;
    }

    .ticket-search-control {
        min-width: 0;
    }

    .ticket-filter-control {
        justify-content: space-between;
    }

    .ticket-list {
        padding-right: 16px;
        padding-left: 16px;
    }

    .ticket-card-heading-meta {
        justify-content: space-between;
    }

    .ticket-card-footer .close-ticket-button {
        width: 100%;
    }

    .ticket-close-modal-footer > div {
        width: 100%;
    }

    .ticket-close-modal-footer > div button {
        flex: 1 1 0;
    }
}

@media (max-width: 520px) {
    .ticket-summary-grid {
        grid-template-columns: 1fr;
    }

    .ticket-card-heading-meta {
        align-items: flex-start;
        flex-direction: column-reverse;
    }

    .ticket-customer {
        align-items: flex-start;
    }

    .ticket-account-state {
        margin-left: 0;
    }

    .ticket-close-modal-body {
        grid-template-columns: 1fr;
        padding: 18px;
    }

    .ticket-close-message-wrap,
    .ticket-close-note-field,
    .ticket-close-error {
        grid-column: auto;
    }

    .ticket-close-modal-header,
    .ticket-close-modal-footer {
        padding-right: 18px;
        padding-left: 18px;
    }
}

@media (prefers-reduced-motion: reduce) {
    .support-ticket-card {
        transition: none;
    }
}